HubSpot Service Hub

Create and track support tickets to manage customer requests in an organized way and ensure effective follow-up.

Automate support processes such as automatic responses, ticket prioritization, and intelligent routing to the right team or agent.

Create and organize help articles, FAQs, and documentation in a dedicated space, making it easy for customers to find the information they need.

Integrate real-time chat and messaging tools to provide instant support directly from your website or other digital channels.

Collect customer feedback and measure satisfaction through surveys and feedback tools, helping you identify areas for improvement.

Build automated workflows to streamline support activities, improve request handling, and enhance collaboration within the support team.

Service Hub integrates seamlessly with HubSpot CRM, giving your support team a complete view of each customer and enabling more personalized service.

Access detailed reports and analytics on customer support performance, including key metrics such as response times and resolution rates.

We assess your support channels, request volumes, current workflows, and customer expectations. We map your existing service processes to identify gaps and opportunities for improvement.

We tailor the platform to your needs: ticket pipelines, custom fields, automations, knowledge base, and customer portal—all fully integrated with your HubSpot CRM and other active Hubs.

We train your customer service team to use the platform effectively: from ticket management and saved replies to automations and operational dashboards.

We define clear KPIs and custom dashboards to monitor response times, volumes, and customer satisfaction. We support you over time to continuously adapt the system as your needs evolve.