Optimize sales operations with HubSpot
Client: Geldis
Industry: Healthcare
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Geldis, an Italian company specializing in the production of oral health devices and products, faced challenges in managing its sales process. Although the company was already using HubSpot, its rapid growth and lack of in-depth expertise prevented it from fully leveraging the platform to optimize B2B sales processes. The project with Ander Group involved the implementation of an automated and customized sales pipeline, which improved the team's workflow and enhanced analysis capabilities.
Sales Solution Design
Sales pipeline definition
Process automation
Analytics and reporting
Setting the course: strategy and goals
Operating through a network of salespeople spread throughout Italy, Geldis needed to coordinate the work of its employees and track the path of prospects. Although the company had already implemented a B2B sales pipeline on HubSpot, it decided to rely on an external partner to develop a more effective strategy, simplify the work of employees, and improve analytics and reporting.
Our intervention began with a strategic study of the company's business model and an in-depth analysis of potential areas for improvement.
Through a series of collaborative workshops with the Geldis team, we were able to understand their operational needs and precisely define the stages of their sales process.
Pipeline revolution and workflows activation
After the assessment phase, we redesigned Geldis' sales pipeline, automating processes through customized workflows and making the system more intuitive and functional.
While in the past updating and using HubSpot represented an additional workload for employees, today the platform has become an essential ally, facilitating and optimizing daily work.
Additionally, we introduced the ability to categorize ongoing deals using customized labels, allowing for quick identification of deals that are stalled, have high potential, or involve new clients. For analyzing lost deals, a custom property was implemented to select from five common reasons (identified by Geldis) why a deal failed. This solution tracks the causes of losses in a structured and statistical manner, providing valuable insights to refine future sales strategies, while also automating follow-up with prospects who were not converted during the initial phase.
Analysis and reporting: a dashboard that reveals every detail
The introduction of an advanced tracking and reporting system has made the management of Geldis' sales team's activities more transparent and efficient. Each salesperson is now required to record his or her tasks, such as calls, emails, and demos, ensuring a consistent work process and continuous monitoring by managers.
Individual and team performance can be viewed on a dashboard, which also provides detailed data on progress at various stages of the pipeline and invoice amounts. All information is monitored and updated in real-time, providing an accurate overview of overall performance.
Cleaning the database for more qualified leads
Still in progress is the initiative focused on cleaning HubSpot’s database: a key action to improve contact quality and target more qualified leads. By utilizing the platform's advanced Data Quality features, such as anomaly detection, duplicate management and format validation, we aim to ensure data integrity and enhance the efficient management of sales opportunities.
HubSpot App for borderless management
Finally, for the success of the project and the management of a sales team spread over various territories, the introduction of HubSpot's mobile app proved essential. This tool allows Geldis' sales representatives to manage their work anytime and anywhere, track pending tasks, monitor their inbox, manage tickets, and ensure essential operational continuity without being tied to a desktop computer.
Results achieved
Thanks to Ander Group's support and the redesign of the pipeline to meet the team's needs, Geldis has transformed its sales management by enhancing data quality and implementing an advanced reporting system that has streamlined and improved internal processes.
“We’ve been working with Ander Group for about two years, and their expertise has transformed the way we operate. After thoroughly understanding our business and providing concrete solutions, they supported us in optimizing HubSpot, allowing us to build a solid foundation for Geldis' future.”
Alice Di Donfrancesco / Co-founder